Insights for the modern dental practice.
Short, practical reads on operations, retention, and growth. Twice a month, no fluff.
- 12 min read
What a UK private dental practice loses to after-hours enquiries.
Lead-response research from HBR shows conversion drops by an order of magnitude after four hours. Applied to UK private dental, the after-hours leak runs to thousands a month.
Read article - 13 min read
Why a 0.2-star Google rating gap matters more than owners realise.
HBS research on reviews shows a steep conversion lift per half-star. In high-risk categories like private dental, the curve is steeper. The result is a 4.7 threshold most practices fail to clear.
Read article - 13 min read
When dental no-shows actually happen, and what the public data says.
Healthcare-adherence research consistently shows midweek appointments concentrate no-shows. Applied to UK private dental, the implications for scheduling and reminders are direct.
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